PULSATRIXRefund Policy
01Free package first
You can evaluate Pulsatrix with the Free (Lite) package at no cost and without a credit card. Free includes PSA Lite (read-only ConnectWise tools) on your own stack. Use Free before choosing the Paid package (all plugins) or another commercial licence.
Start with Free (Lite), no card required. If you later pay for Paid and it is not what we described, you still have a short refund window: details below.
02Purchases
Because you can evaluate first with Free (Lite), purchases of Paid or other commercial licences are generally final. As a goodwill measure we offer a short money-back window from the purchase date if the product is materially not as described and you have stopped using it. Refunds are issued to the original payment method, less any applicable transaction fees and taxes that cannot be reversed.
03Updates & renewals
Updates are included while an annual subscription is active. A perpetual licence includes the first year of software assurance. After that included year, optional software-assurance renewal (terms on request; Contact us) is non-refundable once its term begins, but renewal is never mandatory. If you do not renew assurance, you keep the lifetime right to use the version you purchased.
04Personalized services
Optional onboarding and personalized support are governed by the refund and cancellation terms in the applicable booking or service agreement, which take precedence over this page.
05How to request a refund
Email hello@pulsatrix.ca from your account email with your licence or order reference and a short note on what went wrong. We aim to respond within 5 business days and to process approved refunds promptly.
06Chargebacks & taxes
Please contact us before initiating a chargeback; we can almost always resolve issues faster directly. Taxes are refunded only where the law allows and where our payment processor can reverse them.
07Contact
Questions about refunds? Email hello@pulsatrix.ca.